Shipping & Delivery
How long does shipping usually take?
Please allow up to 1-3 weeks for delivery (upgrading your wig to 360 or Full Lace will increase processing time by 1 week).
We kindly ask that you wait 3 weeks (or 4 weeks depending on your order) before contacting us.
*Please note that we are not responsible for any shipping/delivery delays. We encourage our customers to allow ample time for delivery as well as unplanned delays.*
Can you change my shipping address, something is wrong?
It is the responsibility of the buyer to make sure that they enter their address correctly. Orders are shipped within three business days and address changes cannot be made after your order has been placed. (We are required to ship to your PayPal Verified Address) Please double check the address you are entering as we will NOT be responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
How Much Is Shipping?
We offer FREE worldwide shipping!!!
Dolly Luxury Hair Company is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery.